30-Day Return & Exchange Policy

At Gorvey.com, we are committed to providing high-quality lighting products and a reliable shopping experience. If you have any concerns regarding your order, please contact us through the Contact Us page or reply directly to our shipping notification emails. Our customer service team will assist you with the best possible solution.

Return Eligibility

To be eligible for a return, the product must:

  • Be in the same condition as received;
  • Be unused, uninstalled, and free from any signs of use;
  • Include original tags (if applicable);
  • Include complete original packaging;
  • Include your order receipt or proof of purchase.

Return Conditions

Product Quality Issues or Shipping Damage

If your product arrives damaged, defective, or has quality issues caused by our handling or transportation, we provide free return or replacement service.

Return Due to Personal Preference

If you return a product because you no longer like it, changed your mind, or it does not meet your personal expectations, the return shipping cost will be covered by the customer.

We are confident that you will love your Gorvey lighting products. However, if you have any concerns, please contact us before returning your order so we can provide the most suitable solution.

How to Request a Return

To start a return request, please email:

[email protected]

Our customer service team will provide the correct return address according to your location and guide you through the return process.

Return Process

Once your return request has been approved:

  1. We will provide the return address and package shipping instructions.
  2. Please follow our instructions to prepare and ship your package.
  3. Return packages sent without prior approval will not be accepted.
  4. Before shipping any item back, please contact us first to confirm the appropriate return solution.

We are committed to creating a smooth and hassle-free after-sales experience.

Return Shipping Policy

Non-Refundable Shipping Costs

If your order has already been shipped and fulfilled, the original shipping fee is non-refundable.

A full refund can only be issued if the order has not yet been dispatched.

Customer-Paid Return Shipping

Customers are responsible for return shipping costs when the return is caused by personal reasons, including:

  • The product does not match personal expectations;
  • Incorrect size selection;
  • Color differs from expectations;
  • Change of mind or no longer needing the product;
  • Incorrect product style or quantity ordered;
  • Failure to carefully review product descriptions before purchase.

Return shipping costs depend on the courier service selected by the customer.

Order Confirmation & Shipping Notification

  • After placing an order, you will receive an automatic order confirmation email.
  • After order confirmation, we will send a shipping notification within 2–7 business days.

If you do not receive these emails, please contact us at:

[email protected]

Full Refund / Partial Refund / Replacement Eligibility

You may qualify for a full refund, partial refund, or replacement in the following situations:

  • Product damage, missing parts, or missing original packaging caused by our mistake;
  • The product received is significantly different from the product description;
  • The order has not been delivered after more than 90 days.

Refund Exceptions

Refunds will not be issued in the following cases:

  • Incorrect delivery information was provided by the customer and the customer failed to update it after receiving delivery notifications;
  • The customer failed to collect the package from the local carrier or pickup location after delivery notification.

Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Products returned after the 30-day return period;
  • Installed or used lighting products without quality issues;
  • Purchase orders exceeding USD $5,000;
  • Customized lighting products;
  • Products where the customer misunderstood clearly stated discount exclusions or promotional terms.

If an item that does not meet our return conditions is still returned, the customer will be responsible for all return and reshipping costs. We may deduct up to 70% of the product value plus applicable service fees from the refund amount.

Complete Return Procedure

Please follow these steps:

  1. Confirm that your order meets our return policy requirements.
  2. 请通过[email protected]联系我们。
  3. 请与我们的客服团队确认符合条件的退款金额。
  4. Pack the product according to our return instructions.
  5. Ship the product back using the provided return address.
  6. Customers are responsible for return shipping costs unless the issue is caused by Gorvey.
  7. Provide the tracking number after shipment.

After your return request is approved, you must provide:

  • Actual product photos;
  • Return tracking number;

within 3–5 days after shipment.

Once we receive the returned product, we will complete the inspection within 3–5 business days.

Refund Process

After the returned product passes inspection:

  • We will issue the refund within 3–5 business days after receiving the returned item.
  • Refunds will be returned to the original payment method within 7–14 business days.

Actual processing time may vary depending on your credit card issuer or payment provider.

Refund Delays or Missing Refunds

If you have not received your refund:

  1. Check your bank account transaction records again.
  2. Contact your credit card issuer.
  3. Contact your bank to verify transaction details.
  4. If the refund is still missing, please contact our customer service team through the Contact Us page.

Order Cancellation Policy

Orders can only be canceled within 4 hours after order confirmation.

After this period, cancellation requests cannot be accepted.

If the order has not been shipped, please contact our customer service team to confirm whether cancellation is still possible.

Return Shipping Address

Recipient: Ricky

Return Address:
No.13 Tongfu South Road, Tongyi Industrial Park,
Guzhen Town, Zhongshan City,
Guangdong Province, China

[email protected]

Phone: +86 18028359319
(WhatsApp communication available)

Gorvey Lighting International Co., Limited
Thank you for choosing Gorvey. We are committed to providing premium lighting products and professional after-sales support worldwide.