30-DAY RETURN & EXCHANGE POLICY
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At Gorvey.com, we are committed to providing high-quality lighting products and a reliable shopping experience.
If you have any questions or concerns regarding your order, please contact our customer service team through our Contact Us page or reply directly to your order and shipping notification emails.
Our team will review your request and provide the best possible solution.
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RETURN ELIGIBILITY
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To be eligible for a return, the product must meet the following conditions:
• The product must be in the same condition as received.
• The product must be unused, uninstalled, and free from signs of use.
• The product must include original packaging and accessories.
• Proof of purchase or order information must be provided.
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RETURN CONDITIONS
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PRODUCT QUALITY ISSUES OR SHIPPING DAMAGE
If your product arrives damaged, defective, or has quality issues caused by our handling or transportation, Gorvey will provide an appropriate solution, including replacement or refund assistance.
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RETURN DUE TO CUSTOMER PREFERENCE
If you return a product due to personal preference, such as changing your mind, incorrect size selection, color preference, or no longer needing the product, return shipping costs will be the responsibility of the customer.
Before returning any product, please contact our customer service team for approval and return instructions.
Refund deductions, if applicable, will be limited to reasonable costs related to product condition, missing parts, or additional services. If goods are returned with damage, incomplete accessories or original packaging, partial deduction will apply after inspection.
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HOW TO REQUEST A RETURN
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To request a return, please contact us:
Our customer service team will review your request and provide the appropriate return instructions based on your order and location.
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RETURN PROCESS
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After your return request has been approved:
  1. We will provide the return address and shipping instructions.
  2. Please package the product securely according to our instructions.
  3. Ship the product using a trackable shipping method.
  4. Provide the return tracking number after shipment.
Returns sent without prior approval may not be accepted.
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RETURN SHIPPING POLICY
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ORIGINAL SHIPPING COSTS
If an order has already been shipped and fulfilled, the original shipping cost is generally non-refundable.
If an order has not been dispatched, please contact us as soon as possible to discuss available options.
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CUSTOMER-PAID RETURN SHIPPING
Customers are responsible for return shipping costs when the return is caused by personal reasons, including:
• The product does not meet personal expectations.
• Incorrect size or product selection.
• Color or style preference changes.
• Change of mind.
• Incorrect product quantity or model selection.
Return shipping costs depend on the courier service selected by the customer.
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ORDER CONFIRMATION & SHIPPING NOTIFICATION
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After placing an order, you will receive an automatic order confirmation email.
After order confirmation, we normally provide shipping notification within 2–7 business days after order processing.
If you do not receive these emails, please contact us:
[email protected]
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REFUND, REPLACEMENT & EXCHANGE ELIGIBILITY
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Customers may qualify for a full refund, partial refund, replacement, or exchange in the following situations:
• Product damage caused during delivery.
• Missing parts caused by our error.
• The received product is significantly different from the product description.
• The order has not been delivered within 90 days after shipment.
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REFUND EXCEPTIONS
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Refunds may not be available in the following situations:
• Incorrect delivery information was provided by the customer.
• The customer failed to collect the package after delivery notification.
• The product has been installed, used, modified, or damaged after delivery.
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NON-RETURNABLE ITEMS
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The following products may not be eligible for return:
• Products returned after the 30-day return period.
• Installed or used lighting products without quality issues.
• Customized or made-to-order lighting products.
• Products damaged due to improper installation or customer handling.
Orders exceeding USD $5,000 may require additional verification and customized return arrangements.
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COMPLETE RETURN PROCEDURE
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Please follow these steps:
  1. Confirm that your order meets our return policy requirements.
  2. Contact us at:
  3. Confirm the return solution with our customer service team.
  4. Package the product according to our instructions.
  5. Ship the product using the approved return method.
  6. Provide the return tracking number after shipment.
After receiving the returned product, we will complete inspection within 3–5 business days.
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REFUND PROCESS
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After the returned product passes inspection:
• Refunds will be issued within 3–5 business days.
• Refunds will be returned to the original payment method used for the purchase.
• Payment providers may require additional processing time, usually 7–14 business days.
Actual refund timing may vary depending on your bank or payment provider.
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REFUND DELAYS OR MISSING REFUNDS
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If you have not received your refund:
  1. Check your bank or payment account records.
  2. Contact your payment provider or credit card issuer.
  3. Contact Gorvey customer service for further assistance.
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ORDER CANCELLATION POLICY
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Cancellation requests must be submitted within 4 hours after order confirmation.
After production preparation, fulfillment processing, or shipment has started, cancellation may no longer be possible.
If your order has not been shipped, please contact our customer service team to confirm available options.
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RETURN SHIPPING ADDRESS
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Due to our international supply chain and warehouse locations, return addresses may vary depending on product type and customer location.
After your return request is approved, we will provide the appropriate return address and shipping instructions.

Zhongshan Gorvey Lighting Technology Co., Ltd.

Approved Return Address:

No.13 Tongfu South Road,Tongyi Industrial Park,Guzhen Town,Zhongshan City,Guangdong Province,China

Phone:+86 18028359319
WhatsApp communication available.
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COMPANY INFORMATION
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Gorvey Lighting International Co., Limited

Business Address:

FLAT/RM 1405A, 14/F,THE BELGIAN BANK BUILDING,NOS.721-725NATHAN ROAD,MONGKOK,KOWLOON,
HONG KONG
Business Email:[email protected]
Business Hours：Mon-Sun 10:00 AM – 6:00 PM (GMT+8)
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Thank you for choosing Gorvey.
We are committed to providing premium lighting products and professional customer support worldwide.
All orders are fulfilled internationally through Gorvey’s supply chain. Products are shipped from our facilities in China to customers in the United States. We do not operate a local US warehouse. Return instructions and approved return addresses are provided according to our website return policy.