Privacy Policy
Who we are
Our website address is:
GORVEY is a professional designer lighting manufacturer specializing in luxury chandeliers, alabaster lighting, brass fixtures and customized lighting solutions for villas, hotels, commercial spaces and premium residential interiors worldwide.
We respect your privacy and are committed to protecting your personal information collected through our website, online store, inquiry forms and related services.
Information We Collect
When you visit our website, submit an inquiry, create an account, place an order, or contact us, we may collect the following information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Company information (if provided)
- Product requirements and custom lighting project details
- Order information and transaction records
- Website usage information including IP address, browser type and device information
For custom lighting projects, you may voluntarily provide design drawings, reference images, dimensions, technical requirements or project information to help us provide accurate solutions.
How We Use Your Information
We use collected information to:
- Process and deliver lighting orders
- Provide quotations and customer support
- Respond to custom lighting inquiries
- Manufacture and customize lighting products according to your requirements
- Improve website performance and user experience
- Manage customer accounts and order history
- Prevent fraud, spam and unauthorized activities
- Analyze website traffic and advertising performance
- Provide relevant product recommendations and marketing communications when permitted
Cookies
Our website uses cookies and similar technologies to improve website functionality, security and marketing performance.
Cookies may be used by:
Essential Cookies
These cookies are required for:
- Shopping cart functions
- Checkout process
- Customer login
- Website security protection
These cookies cannot be disabled.
Analytics Cookies
We use analytics services including Google Analytics 4 (GA4) and Google Tag Manager (GTM) to understand:
- Website visits
- Product page performance
- User interaction
- Website improvement opportunities
Advertising Cookies
We may use advertising technologies including:
- Google Ads
- Google Merchant Center
- Google Shopping Ads
- Pinterest advertising services
These technologies help us measure advertising performance and provide more relevant marketing content.
You may disable cookies through your browser settings. However, some website functions, including shopping and inquiry features, may not operate properly.
Media
If you upload images, project references or other files through our website, please avoid including unnecessary personal information or embedded location data (EXIF GPS).
Embedded Content
Our website may include embedded content from third-party services, such as:
- Product videos
- Social media content
- Design references
- External media platforms
Embedded content may collect information according to the privacy policies of those third-party services.
Who We Share Your Data With
We only share personal information when necessary to provide our products and services.
Your information may be shared with:
Payment Providers
Payment service providers process transaction payments. We do not permanently store complete payment card information on our servers.
Logistics Providers
Shipping companies and international logistics partners receive necessary delivery information, including:
- Recipient name
- Shipping address
- Contact details
to complete worldwide delivery of lighting products.
Technology Providers
We use trusted service providers including:
- Cloudflare for CDN acceleration and website security
- Google Analytics 4 and Google Tag Manager for analytics
- Google Merchant Center and Google Ads for product synchronization and advertising performance measurement
These providers process data according to their own privacy policies and applicable data protection regulations.
We do not sell, rent or trade your personal information to unrelated third parties.
How Long We Retain Your Data
We retain personal information only for as long as necessary for business, legal, accounting and security purposes.
Customer order information may be retained according to applicable commercial and tax regulations.
Account information, inquiry records and project information may be stored to provide customer service and support.
Your Data Protection Rights
Depending on your location, you may have rights including:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Request information about how your data is processed
Requests can be submitted through our contact page.
We may retain certain information when required by law, accounting obligations or security requirements.
Where Your Data Is Sent
Website inquiries may be processed through automated spam protection services.
Order information may be transmitted to international logistics partners for delivery purposes.
Anonymous website usage information may be processed by Google analytics and advertising services to improve website performance and measure advertising effectiveness.
Data Security
We use reasonable technical and organizational measures to protect your personal information, including:
- SSL encrypted connections
- Cloudflare security protection
- Secure payment processing
- Access controls for customer information
However, no online transmission or storage system can guarantee complete security.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us through:
Website:
https://www.gorvey.com
